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Privacy Statement
  • For what purpose does Lake Cooper Estate require your Personal Information?

1. Lake Cooper Estate collects and uses Personal Information about you primarily to supply you with the products and services you order from it and its related companies (Lake Cooper Estate Group Companies). Lake Cooper Estate also collects and uses Personal Information for related (or secondary) purposes including:

  • a. billing and account management;
    b. business planning and product development; and
    c. to provide you with information about promotions, as well as the products and services of Lake Cooper Estate Group companies and other organizations.

  • Lake Cooper Estate' rights and obligations

If you do not provide all the Personal Information Lake Cooper Estate requests from you, Lake Cooper Estate may be unable to supply the products or services you have requested, or Lake Cooper Estate may be restricted in the way it supplies these products or services to you.

  • How Lake Cooper Estate may use your Personal Information?

Lake Cooper Estate may disclose Personal Information about you (for the purposes set out in clause 1) to:

  • a. any of the Lake Cooper Estate Group companies;
    b. Lake Cooper Estate' agents, dealers, contractors and franchisees; and
    c. Lake Cooper Estate' suppliers who need access to the Personal Information to provide Lake Cooper Estate with services, enabling Lake Cooper Estate Group companies to supply you with the products and services you have ordered.

  • When and how can you opt out?

If you wish only to receive communications that are account-related or legally required, you may request not to receive other communications (i.e. you may "opt out"). If you wish to make a request to opt-out, you can do so at any time by letting Lake Cooper Estate know of your request by contacting the Lake Cooper Estate customer service line on +613 9397 3381. If you provide Lake Cooper Estate with an opt-out request, Lake Cooper Estate will activate your request as soon as reasonably possible after receiving it. Lake Cooper Estate will not charge you for processing a request to opt-out.

  • Your right to access your records

You may request access to Personal Information Lake Cooper Estate holds about you, and Lake Cooper Estate will provide you the requested information unless it is required to refuse such a request. You may also request that information about you be corrected if you think that it is not accurate. You should contact +613 9397 3866 if you require more information.

  • Lake Cooper Estate' rights to disclose your credit information

For the purpose of processing your application and ongoing credit management of your account, Lake Cooper Estate may need to disclose to a credit reporting agency:

  • a. personal identifying details, including your name, current and previous addresses, driver's license number, date of birth and employer;
    b. the fact you have applied for an Lake Cooper Estate service, and any credit limit on your account;
    c. the amount of any payments which are overdue for at least sixty (60) days, when steps have been taken by Lake Cooper Estate to recover those overdue payments;
    d. where an overdue payment has been previously reported, advice that the payment is no longer overdue;
    e. cheques or credit card payments which have been dishonored;
    f. court judgments or bankruptcy orders made against you;
    g. that, in the opinion of Lake Cooper Estate, you have committed a serious credit infringement; and
    h. when Lake Cooper Estate ceases to provide products or services to you.

  • You authorize Lake Cooper Estate to disclose the information described above to a credit reporting agency. You also authorize Lake Cooper Estate to seek from or give to any credit providers authorized by you or named in a credit report or to other telecommunications providers (carriers or carriage service providers), and Lake Cooper Estate' franchisees, agents, contractors and outlets, the same information and any other information on this form and any other information on your credit worthiness, credit history or credit capacity that credit providers are allowed to give under the Privacy Act.

  • You authorize Lake Cooper Estate to obtain and use personal credit information (e.g.; your existing household loans and personal credit card history) for the purpose of considering an application by you for commercial credit; (to use the Lake Cooper Estate service and your phone as a sole trader.) You authorize Lake Cooper Estate to obtain and use commercial information about your commercial credit worthiness or commercial history (your existing credit record as a sole trader) when considering an application for consumer credit, for example where the Service will be used for domestic purposes.

  • Lake Cooper Estate may refuse or cancel the supply of products or services on the basis of its credit assessment of you. You are entitled to see, and to correct, any credit information which Lake Cooper Estate holds about you

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